Shipping Policy

Last updated: August 15, 2026

Thank you for shopping with Orbiproject. Orbiproject is operated by Blue Summit Studio LLC. This Shipping Policy explains how orders placed through our store are processed and delivered.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully completed.

Orders placed on weekends or holidays may begin processing on the next business day.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

Estimated Delivery Times

Delivery times vary depending on the destination, carrier, product availability, and other factors.

Estimated delivery times displayed during checkout or provided after purchase are estimates and are not guaranteed delivery dates.

Shipping may occasionally be affected by circumstances outside our reasonable control, including carrier delays, weather, customs processing, transportation disruptions, holidays, or unusually high shipping volumes.

Shipping Costs

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Any free-shipping promotions or offers are subject to the terms displayed on our website at the time of purchase.

Order Tracking

When tracking information is available for your shipment, it will be provided through your shipping confirmation email.

Please allow some time after receiving your shipping confirmation for tracking information to become active within the carrier's system.

If you have questions about the status of your shipment, contact us at support@orbiproject.com with your order number.

Multiple Packages

In some circumstances, products or components within an order may be shipped separately.

If your order is shipped in multiple packages, the packages may arrive at different times and may have separate tracking information.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you discover an error in your shipping information, please contact support@orbiproject.com as soon as possible.

We will make reasonable efforts to update the shipping information before fulfillment; however, we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer to the extent permitted by applicable law.

Lost, Delayed, or Missing Packages

If your tracking information shows an unusual delay or you believe your package may be lost, please contact us at support@orbiproject.com.

We will review the available tracking information and, where appropriate, work with the applicable fulfillment or shipping provider to investigate the shipment.

If tracking indicates that an order was delivered but you cannot locate it, please check the delivery location, surrounding property, household members, neighbors, or building management where applicable before contacting us.

We will work with you to determine an appropriate resolution based on the circumstances of the shipment and applicable law.

Damaged Products

If your order arrives damaged, defective, or incorrect, please contact support@orbiproject.com as soon as possible after delivery.

Include your order number and photos or video showing the issue when applicable. This information helps us evaluate the issue and determine the appropriate resolution.

Please refer to our Return & Refund Policy for additional information.

Shipping Destinations

Orbiproject currently ships to addresses within the United States. We do not currently offer international shipping.

Order Changes and Cancellations

Orders may begin processing shortly after they are placed.

If you need to request a change or cancellation, contact support@orbiproject.com as soon as possible.

We will make reasonable efforts to accommodate requests received before fulfillment begins, but we cannot guarantee that an order can be modified or canceled after it has entered processing.

Returns and Refunds

Shipping-related return and refund requests are governed by our Return & Refund Policy.

Please contact us before returning a product. Products returned without prior authorization may not be accepted.

Contact Us

For questions regarding shipping, tracking, or delivery, contact:

Email: support@orbiproject.com
Business: Blue Summit Studio LLC
Brand: Orbiproject
State: Texas, United States