Refund policy
Return & Refund Policy
We want you to be happy with your Orbiproject™ purchase. If you experience an issue with your order or would like to request a return, please contact us at support@orbiproject.com.
30-Day Return Policy
We accept return requests within 30 days of delivery.
To be eligible for a return, your item must be in the same condition in which you received it, unused and in its original packaging. You will also need your order number or other proof of purchase.
To request a return, contact support@orbiproject.com before sending your item back. If your return is approved, we will provide instructions regarding where and how to return your order.
Items returned without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your product is damaged, defective, or you received the incorrect item, contact support@orbiproject.com as soon as possible.
Please include your order number and, when applicable, photos or video showing the issue. We will review the information and work with you to provide an appropriate resolution.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Gift cards
- Items that have been damaged through misuse or improper handling
- Items returned without the original product and included components
- Items outside the applicable return period, except where otherwise required by law
Please contact support@orbiproject.com if you have questions about whether your order is eligible for return.
Exchanges
If you would like a different eligible product or variant, please contact us. In most cases, the fastest option is to return the original item and place a new order once the return has been approved.
European Union 14-Day Cooling-Off Period
For merchandise shipped into the European Union, customers may have the right to cancel or return an order within 14 days, without providing a reason, subject to applicable consumer protection laws.
Returned merchandise must generally be in the same condition in which it was received, with its original packaging and proof of purchase, subject to rights provided by applicable law.
Refunds
Once we receive and inspect an eligible return, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Please allow up to 10 business days for your bank or credit card provider to process and post the refund after it has been issued.
If more than 15 business days have passed since we confirmed that your refund was approved, please contact support@orbiproject.com.